Alex at Turnkey was helpful and easy to work with.
Some of the workers made mistakes or missed the more detailed parts of the work during the process and, of course, as with any reno, unforeseen issues did arise. So most of the stars I left out of this review are about initial issues with that workmanship quality, which is semi-outside of his control to a degree. But the good news is that we kept Alex updated on quality issues, he often stopped by to check on it himself, and he worked hard to set things right, bringing in other workers to get everything fixed for us after we had initial issues. He was also extremely patient while we had an unforeseen two-month delay from Home Depot/LG on our appliances. Every time an issue arose, he would explain the issue calmly and in detail, and we appreciated that. Renos are stressful enough, so you need someone like that on your team!
I think the biggest draw we had initially to working with Alex is that he is not only a contractor but he also has a good design eye. He was able to recommend a design and the corresponding materials, and was very good about procuring all of them for us. For example, the flooring wasn't available so he recommended an alternate tile and we love it.
We had done a bathroom reno with another company a few years ago and they gave zero design advice - comparatively it felt like Alex was more invested and interested in the project (both in the design and the execution).
I imagine as a contractor it's hard to find good quality workmanship available at the exact times you need it, so I think with just a little more work there, I would give a near-perfect rating.