Some time ago, I got a new puppy that used several of my beautiful wool carpets as a pee pad. Even though I tried to clean up each and every time, there was no way I could fix the mistakes. I had consulted several other rug specialists but was basically told that the stains could not be removed even after a thorough cleaning. I called New-York Rug Cleaning and spoke to Ben. He immediately came out to see me that very afternoon, rolled out the carpets that I had put in storage and told me he would put forth the effort to save my rugs. After a couple of days, he called to update me on the process and kept me informed. When the carpets were ready, he delivered and rolled them out for me to inspect. I could not believe what a beautiful job he had done to restore my rugs! I can honestly say that I had given up hope and yet Ben took the time and much effort to bring my rugs back to looking new again. Not only is Ben an expert of his trade, but his customer service is also excellent. I would highly recommend Ben and his company to look after any rug weather it be cleaning or repairing. His knowledge of all rugs is unbeatable. I am an interior designer by trade and will continue to use New-York Rug Cleaning for all the future needs of my clients.
- Company Response
Hi Heather, thank you for taking the time to write a review. I am so glad to hear you were happy with my service! If you have any other questions or concerns do not hesitate to call.