New-York Rug Cleaning

Carpet & Rug Cleaning & Repairing
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Reviews for New-York Rug Cleaning

Average customer rating:
9.9 10 (366 reviews)

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hbinteriors
hbinteriors 1 review New-York, ON
10/10

Some time ago, I got a new puppy that used several of my beautiful wool carpets as a pee pad. Even though I tried to clean up each and every time, there was no way I could fix the mistakes. I had consulted several other rug specialists but was basically told that the stains could not be removed even after a thorough cleaning. I called New-York Rug Cleaning and spoke to Ben. He immediately came out to see me that very afternoon, rolled out the carpets that I had put in storage and told me he would put forth the effort to save my rugs. After a couple of days, he called to update me on the process and kept me informed. When the carpets were ready, he delivered and rolled them out for me to inspect. I could not believe what a beautiful job he had done to restore my rugs! I can honestly say that I had given up hope and yet Ben took the time and much effort to bring my rugs back to looking new again. Not only is Ben an expert of his trade, but his customer service is also excellent. I would highly recommend Ben and his company to look after any rug weather it be cleaning or repairing. His knowledge of all rugs is unbeatable. I am an interior designer by trade and will continue to use New-York Rug Cleaning for all the future needs of my clients.

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Company Response

Hi Heather, thank you for taking the time to write a review. I am so glad to hear you were happy with my service! If you have any other questions or concerns do not hesitate to call.

Kind regards,

Ben

angelaatkinson5
angelaatkinson5 1 review New-York, ON
10/10

My impression of Ben is that he is absolutely committed to ensuring the best possible customer experience.
Dealing with Ben was very, very easy. He is friendly, efficient, confident and professional, he understood immediately what needed doing to clean and restore our kilims and made it very straightforward for us.
One of the kilims had many holes, the fringe had unraveled quite badly and it generally looked worse for wear. Now that it has been cleaned and repaired it looks fantastic, the colors are brighter, the repairs are very carefully done (mostly I can’t even see them) and I love how they add to the overall character and story of this old carpet.
I am attached to these kilims and was reluctant to let them go but I am very happy now that I did, Ben REALLY knows what he is doing.

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Company Response

Thank you so much Angela for taking the time to write us such an amazing review. Happy to hear you are enjoying your kilims. Please don't hesitate to contact us at anytime with questions or concerns you might have regarding your rugs. Kind Regards, Ben/TRC

Home Masters Guide in New-York
Home Masters Guide in New-York 1 review New-York, ON
10/10

Our dog had an accident on our brand new very expensive rug and we simply couldn't get out the two stains - in fact we had made it worse by trying to scrub them out. I was quite frantic as we had only purchased the beautiful and unique rug a few days before. But luckily in my frantic state, I found Ben at New-York Rug Cleaning who came to our rescue. He was at our house in less than an hour and quickly assessed the situation and took our seemingly ruined rug away for cleaning. Unbelievably within a matter of days Ben had succeeded in removing the stain that we had found impossible to remove and restored the rug to its beautiful pristine state. No one would ever know the stains were there. Ben was extremely prompt and professional and we simply couldn't have solved this very upsetting situation without his expertise, and calm support. If we ever have any issues with rugs or carpets in future we will only call Ben at New-York Rug Cleaning.

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Company Response

Hi Anne
Thanks so much for your wonderful review
I always do my best for you and all my clients
You deserve the best
Thanks
New-York rug cleaning
Ben gholami

Private User
Private User 1 review New-York, ON
10/10

The rug is beautiful and clean! We are very satisfied. Ben picked up and dropped off our rug. Having this service done was very convenient and the cleaning job was first rate. Thank you, Ben!

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Company Response

Thank you so much for taking the time to write us such an awesome review. Very much appreciated!. Happy to hear you are satisfied with the result. Please feel free to contact us at anytime should you have questions or concerns regarding your rug.
Kind Regards,
Ben/TRC

michelle p.
michelle p. 3 reviews New-York, ON
10/10

Our 3yr old son spilled his blueberry smoothie all over our wool rug. Ben came the same day to pick it up and took care of the cleaning, returning the rug to us the following week. Although the stain set for 8hrs he was able to get all of it out. When it was returned we couldn't tell where the stain had been and the carpet felt like new.

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Company Response

Thank you so much Michelle for taking the time to write a review for our company. Very much appreciated.Please don't hesitate to contact us with any questions or concerns you might encounter regarding your rugs.
Kind Regards,
Ben/TRC

Joanna P.
Joanna P. 2 reviews New-York, ON
10/10

I have a light beige/white coloured rug that was dirtied when I moved and the movers walked all over it. I tried to clean it but only made the fibers look terrible. I contacted Ben at New-York Rug cleaning, he came over within a day and assessed the rug. He made no promises as my rough cleaning of the rug might have damaged the fibers permanenty but said he would try his best. Well I’m happy to say after one week of worrying I just got my rug back and it looks perfect all the dirt stains are gone and it is smooth and beautiful. It was so easy with pick up and drop off at my home. I highly recommend Ben and would not go anywhere else in the future.

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Company Response

Thank you so much Joanna for your kind words. Very much appreciated!. Happy we were able to put your worries to rest. Please feel free to contact us at anytime with questions or concerns you might have regarding your rugs.
Kind Regards,
Ben/TRC

lara.usajewicz
lara.usajewicz 1 review New-York, ON
8/10

We called Ben hoping he would be able to clean three of our rugs that had gone through a flood as a result they were tossed outside for a year ending up with Mold and a distinct smell. When we received the rugs back the the smell and the mold was completely gone. We spoke with Ben further regarding the dust and possible bleaching of some areas where the dye had run, he took the rugs back no problem no questions asked washed them multiple times and got all the dust off! The rugs came back amazing and we couldn’t be happier! Such a great business and a great person running it!

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Company Response

Thank you so much Lara for taking the time to write such an awesome review for our company. Very much appreciated!. Happy to hear you are enjoying your rugs!. Please feel free to contact us at anytime with questions or concerns you might have regarding your rugs.
Kind Regards,
Ben/TRC

tink
tink 1 review New-York, ON
10/10

Cleaned a spill. You'd never know it was there. Would gladly use them again!

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Company Response

Thank you for taking the time to write a review for our company. Very much appreciated!. Please feel free to contact us at anytime with questions or concerns you might have regarding your rugs.
Kind Regards,
Ben/TRC

Peter
Peter 2 reviews New-York, ON
10/10

Had 4 carpets in need of repair and a thorough cleaning. Ben came and took them away. What came back was incredible. They look amazing, the repair work was so well done and he’s given them all a new lease on life. On top of all that Ben is the master customer service guy and his demeanor is wonderful. Could not recommend highly enough. If you have carpets Ben is your guy.

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Company Response

Thank you so much Peter for taking the time to write us such an awesome review. Very much appreciated!. Please feel free to contact us at anytime with questions or concerns you might have regarding your rugs.
Kind Regards,
Ben/TRC

lindsey
lindsey 2 reviews New-York, ON
10/10

Ben is the nicest man, so helpful and insightful. He fixed a terrible accident on a new expensive rug, it’s amazing!
Thank you, thank you. I now only trust this company when dealing with any issues or needs, with any of my carpets or rugs.

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Company Response

Thank you so much Lindsey for taking the time to write a review for our company. Very much appreciated!. We look forward to serving you anytime in the future.
Kind Regards,
Ben/TRC

The reviews on this page are the subjective opinion of the Author and not of Home Masters Guide Inc.

More about New-York Rug Cleaning

No matter what kind of rug you own, now you don't have to worry about rug cleaning & repair services anymore, because our experience rug

cleaning & repair operatives are right here to help you. Our operatives are certified and well trained, fully equipped with most high standard

tools and materials in order to provide the best rug cleaning & repair services in the market.

Here is list of services we provide to our customers,

Repair & restoration
Free consultation
Appraisal services provided if needed
Antique rugs restoration
Tapestry restoration
Fixing holes & Hole patching
Restoration of color and designs
Binding repair
Spot and stain removals
Mildew treatments
Fringe repairs
Cut or add fringes
Padding custom fitted
Restoration to corners
Reweaving of the rug
Slits and rips repair
Bleeding of colors restoration
Pet damage restoration
Blocking for carpets
Moth proofing
Water damage restoration

CATEGORIES
Carpet & Rug Cleaning & Repairing
SERVICES
We clean & repair all types of area rugs, wool & silk, ranging from Persian & Oriental to Modern European Tapestries as well as new & old Rugs. Rug Cleaning Hand Wash Power Wash Stain Removal Spot Removal Re-Dyeing Tips Rug Repair Refringing Reweaving Double-Hand Knotting (Blocking) Hand Woven Binding (Re-Surging) Leathering (Binding Support) Moth Proofing Rug Protection Blocking Appraisals In-Home Carpet Cleaning
BRANDS
At New-York Rug Cleaning we use natural and organic materials and guarantee our Cleaning & Repair Services with a very reasonable cost.
SPECIALITIES
Persian & Oriental Rug and Carpet Cleaning, Repair Services
WEBSITE
http://torontorugcleaning.ca/
YEAR ESTABLISHED
1987
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by Home Masters Guide. Ask the contractor to verify before hiring.